Why Your Shopify Store Might Be Suspended
If your Shopify store keeps getting blocked or suspended, you’re not alone. Many store owners wake up to frozen payments, removed products, or even account suspension—and they have no idea why.The reality? One of the biggest causes is the products themselves. Shopify has rules to protect buyers, comply with international laws, and maintain a safe platform. Even if something is legal in your country, Shopify might still block it—especially if you’re using Shopify Payments.Signs your store might be at risk:
- Payments getting blocked or declined from Shopify Payments
- Emails warning about prohibited items
- Sudden removal of product listings
If any of these sound familiar, it’s time to review your Shopify prohibited products and restricted items.
Shopify Prohibited and Restricted Products You Should Avoid
Here’s a breakdown of the products that often get Shopify stores flagged or suspended:
Alcohol, Tobacco, and Vapes
Shopify Payments won’t allow sales of alcohol, cigarettes, e-cigarettes, or vape liquids. You can list these products, but you’ll likely need:
- Third-party payment processors
- Proper licenses depending on your country
Weapons, Explosives, and Dangerous Goods
Firearms, ammunition, knives, fireworks, and flammable chemicals are almost always banned. Shopify classifies these as high-risk products, and approval is rarely granted.
Drugs, Supplements, and Health Products
Prescription medications, over-the-counter drugs, and supplements that claim to treat or cure anything can trigger bans. Even “safe” supplements may be restricted if you make medical claims.
Adult Products
Pornography, adult toys, or sexual services are strictly prohibited. Shopify keeps the platform family-friendly, so these products are high-risk.
Gambling and Lotteries
Lottery tickets, betting platforms, and sweepstakes are heavily restricted due to legal issues across countries.
Counterfeit and Pirated Goods
Selling knockoffs, pirated software, movies, or music is strictly forbidden. Shopify enforces intellectual property protection strictly.
Cryptocurrency and Financial Services
Cryptocurrency, virtual currencies, loans, or investment schemes are heavily restricted. Shopify Payments often blocks these products entirely.
Industrial Equipment and Electronics
Heavy machinery, lab equipment, or electronics containing lithium batteries may be restricted due to shipping and safety concerns.
Gray Area Products
Seeds, plants, natural materials, and mystery boxes can be considered high-risk. They might require special documentation or approval before selling.
How to Avoid Shopify Store Suspensions
Here are practical steps to keep your store safe:
- Check Shopify Payments first
Make sure your products are allowed if you’re using Shopify Payments. - Know your country’s rules
Shopify’s rules can be stricter than local laws. Always double-check compliance. - Use third-party payment gateways when needed
For alcohol, supplements, or high-risk electronics, third-party gateways are safer. - Avoid misleading claims
Don’t make medical or health claims for supplements or products. - Stay updated on Shopify prohibited items
Shopify updates its rules regularly—keep an eye on policy changes.
Bottom Line
If your Shopify store keeps getting blocked or suspended, check your product catalog first. Common culprits include:
- Alcohol, tobacco, and vapes
- Weapons, explosives, and dangerous goods
- Drugs, supplements, and health products
- Adult content
- Gambling and lotteries
- Counterfeit goods
- Cryptocurrency and financial services
- Industrial equipment and certain electronics
Understanding Shopify prohibited products and restricted items will help you avoid unexpected shutdowns and keep your store running smoothly.
